@misc{award441,
       booktitle = {Pertandingan 5S PTAR},
            year = {2000},
           title = {5S :  Bahagian Perkhidmatan Pelanggan Johan Pertandingan 5S PTAR 1},
             url = {http://uitmprepo.uitm.edu.my/award/id/eprint/441/}
}